Welcome to BROOKS Sales Shop’s FAQ section! We’ve compiled answers to the most common questions about our performance footwear, shipping, returns, and more. Can’t find what you’re looking for? Our customer service team is always ready to help at [email protected].
Product Questions
What types of performance footwear do you offer?
We specialize in high-quality running and adventure footwear including:
- Running shoes for various terrains and support needs
- Racing flats for competitive runners
- Trail shoes for off-road adventures
- Walking shoes and sandals
- Specialty boots for outdoor activities
How do I choose the right shoe for my needs?
Consider your primary activity (running, walking, trail), foot type, and desired support level. Our collection is organized by activity type to help you find the perfect match. For specific recommendations, email our team with details about your typical workouts and foot characteristics.
Are your shoes authentic?
Absolutely! All footwear ships directly from our authorized warehouse in Miami Springs. We guarantee 100% authenticity on every pair we sell.
Shipping & Delivery
Where do you ship to?
We proudly serve athletes worldwide, excluding some Asian and remote regions. All orders ship from our Miami headquarters via trusted carriers.
What shipping options are available?
We offer two convenient options:
- Standard Shipping ($12.95): Via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How can I track my order?
You’ll receive tracking information via email as soon as your shoes leave our warehouse. Our carrier partners provide regular updates throughout the delivery process.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the delivery date. Items must be in unworn condition with original packaging. Contact [email protected] to initiate a return. Please note return shipping costs are the customer’s responsibility unless the item is faulty.
What if my shoes are defective?
We stand behind our products! If you receive defective merchandise, we’ll cover return shipping and provide a replacement or refund. Contact us immediately at [email protected].
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Account & Customer Service
How do I contact customer service?
Our Miami-based team is happy to help! Email us at [email protected] for prompt assistance with any questions or concerns.
Do you offer discounts for multiple purchases?
Yes! All orders over $50 qualify for free shipping. We also frequently run special promotions – check our homepage for current offers on performance footwear.
Ready to gear up for your next adventure? Browse our collection today and experience the BROOKS Sales Shop difference – premium footwear at up to 50% off retail, delivered with speed and care!