At BROOKS Sales Shop (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.footsprintshop.com or make a purchase from us.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, shipping/billing address, phone number, and payment details when you make a purchase.
  • Transaction Information: Details about products you purchase, order history, and payment method.
  • Technical Data: IP address, browser type, device information, and operating system for website analytics.
  • Usage Data: Pages visited, time spent on site, and navigation patterns to improve user experience.
  • Cookies and Tracking Data: As described in Section 6 below.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Process and fulfill your orders for performance footwear (running shoes, trail footwear, boots, sandals, etc.)
  • Provide customer support and respond to inquiries
  • Improve our website functionality and product offerings
  • Prevent fraud and enhance security (using industry-standard encryption)
  • Send transactional emails (order confirmations, shipping updates)
  • Analyze website usage to optimize marketing efforts (with user consent where required)

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

  • Payment Processors: To complete transactions (Visa, MasterCard, JCB, PayPal)
  • Shipping Providers: To deliver your orders globally (excluding certain Asian and remote regions)
  • Legal Compliance: When required by law or to protect our rights
  • Service Providers: Trusted partners who assist with website operations (under strict confidentiality agreements)

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data security is our priority:

  • All transactions are protected by military-grade encryption
  • We never store complete payment details on our servers
  • Data is stored on secure servers with limited access
  • Regular security audits to maintain protection standards

While we implement robust measures, no internet transmission is 100% secure. Please protect your account credentials.

5. Your Rights and Choices

Depending on your location, you may have these rights regarding your personal data:

  • Access: Request a copy of your personal information
  • Correction: Update inaccurate or incomplete data
  • Deletion: Request erasure of your data (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Limit how we use your data

To exercise these rights, contact our customer service team at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences (e.g., currency selection)
  • Analyze website traffic and performance
  • Enable shopping cart functionality
  • Deliver relevant product recommendations

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

7. International Data Transfers

As a global retailer (excluding certain regions), your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Policy Updates

We may update this policy periodically. The “Last Updated” date at the top indicates when changes were made. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or concerns:

BROOKS Sales Shop
4556 Steve Hunt Road
Miami Springs, FL 33166
United States
Email: [email protected]