Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for runners and outdoor enthusiasts aged 18 years or older who wish to purchase performance footwear. By using this site, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and software, is the property of BROOKS Sales Shop or its licensors and is protected by international copyright laws. You may not:

• Reproduce, duplicate, copy, or resell any part of our site or products
• Use any data mining, robots, or similar data gathering tools
• Modify or create derivative works from our content

2. Products and Services

2.1 Product Descriptions

We specialize in high-performance footwear including:

• Running shoes
• Trail footwear
• Racing flats
• Walking shoes
• Boots
• Sandals

We make every effort to display product colors and features as accurately as possible, but cannot guarantee your screen’s display will perfectly match the physical product.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase which we may accept or decline at our discretion. Orders are not binding until we send an order confirmation email.

3.2 Pricing

All prices are in USD and exclude applicable taxes and duties. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent that the payment information you provide is accurate and that you are authorized to use the payment method.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.3 Delivery Areas

We ship globally except to restricted Asian countries and some remote regions. International customers may be responsible for customs duties and taxes.

4.4 Delivery Issues

You must inspect products upon delivery and notify us within 48 hours of any shipping damage or errors. We are not responsible for delays caused by customs or other factors beyond our control.

5. Returns and Exchanges

5.1 Return Policy

We offer a 15-day return policy from the date of delivery. To be eligible for return:

• Items must be in new, unworn condition with original packaging and tags
• A copy of your order confirmation must be included
• Sandals must not have been worn or tried on without protective socks

5.2 Non-Returnable Items

The following cannot be returned unless defective:

• Worn sandals (hygiene policy)
• Customized or special order footwear
• Items purchased through third-party retailers

5.3 Return Process

To initiate a return:

1. Email customer service at [email protected] with your request
2. Wait for return authorization and instructions
3. Ship items to: 4556 Steve Hunt Road, Miami Springs, FL 33166, US

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable. International customers are responsible for return shipping costs.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

6.2 Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Provide false or misleading information

7. Limitation of Liability

BROOKS Sales Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product misuse or failure to follow care instructions
• Events beyond our reasonable control (force majeure)

Our total liability for any claim related to these terms or your use of the website shall not exceed the amount you paid for the product in question.

8. General Provisions

8.1 Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Florida, USA.

8.2 Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to the website.

8.3 Contact Information

For questions about these Terms and Conditions, please contact us at:

BROOKS Sales Shop
4556 Steve Hunt Road
Miami Springs, FL 33166, US
Email: [email protected]